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Shipping policy

US delivery

Estimated delivery is 2–5 business days depending on your state, from order confirmation. Processing is included. Business days are Monday–Friday, excluding public holidays. Any different estimate or destination restriction is shown before payment. International shipping is not currently offered.

Shipping costs

Standard shipping is free for orders of $30 USD or more, based on the merchandise subtotal before tax. For orders below $30, the shipping charge is displayed at checkout before you pay. Applicable sales tax is calculated at checkout.

Tracking and address changes

Orders are processed on business days. We email tracking information when your order ships. Check your delivery address carefully and contact us promptly for corrections.

Delays or delivery problems

If we cannot meet our stated shipping commitment, we notify you with a revised estimate and offer cancellation and a full refund of unshipped items. We obtain consent to delays where required. Contact us with your order number about missing, damaged or incorrect deliveries so that we can investigate and arrange an appropriate replacement or refund. Carrier delays do not remove statutory rights.

Contact

Maison Nordelia — SIMBA SUPPLY LLC
8206 Louisiana Blvd NE, Ste A #9479, Albuquerque, NM 87113, United States
contact@maisonnordelia.com · +1 (581) 703-8673
Monday–Friday, 9 AM–5 PM MST (UTC−7).