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Contact contact@maisonnordelia.com within 30 calendar days after delivery. For a change of mind, items must be unused, clean and in their original condition, with all batteries, chargers, accessories and packaging. Trying an item on indoors to check fit is allowed. Keep proof of purchase.
Email your order number, item and reason for return before shipping. We will provide instructions. For a change of mind or unsuitable size, you pay the actual tracked return postage charged by your carrier. There is no restocking fee. For a defective item, transit damage or an incorrect item sent by us, Maison Nordelia covers reasonable return shipping or provides a prepaid label. Contact us before shipping damaged batteries.
Selery Fulfillment
1809 W Frankford Rd, Suite 160
Carrollton, TX 75007, United States.
This is a logistics address, not a retail store. Do not return items to the company address in Albuquerque.
Approved refunds are issued to the original payment method within 7 business days after receiving and inspecting the return. Your bank may need additional time to post the credit. For change-of-mind returns, original paid shipping is not refunded; no outbound charge is deducted if shipping was free. For defects or our error, we refund the affected item and applicable original shipping, or provide a replacement if preferred. Exchanges depend on availability. The unused-condition requirement does not restrict valid defect claims or statutory rights.
Contact us promptly to cancel. If the order has shipped, follow the return process.
Maison Nordelia — SIMBA SUPPLY LLC
8206 Louisiana Blvd NE, Ste A #9479, Albuquerque, NM 87113, United States
contact@maisonnordelia.com
+1 (581) 703-8673
Monday–Friday, 9 AM–5 PM MST (UTC−7).
