Returns & Refunds

30-day return window

Contact us within 30 calendar days after delivery to request a return. For a change of mind, items must be unused, clean and in their original condition, with all batteries, chargers, accessories and packaging. Trying an item on indoors to check fit is allowed. Keep your order confirmation or other proof of purchase.

How to return an item

1. Email contact@maisonnordelia.com with your order number, the item and your reason for returning it.
2. We will provide return instructions. If an item is damaged or incorrect, photographs can help us resolve the issue.
3. Pack the complete item securely and use a tracked service to the warehouse below. Contact us before shipping damaged batteries so that we can give safe carrier instructions.

Return shipping costs

For a change of mind or an unsuitable size, you pay the actual return postage charged by your chosen carrier. There is no fixed return fee and no restocking fee. For a defective item, transit damage or an incorrect item sent by us, Maison Nordelia covers reasonable return shipping or provides a prepaid return label. We do not charge a return fee for our error.

Refunds and exchanges

We inspect returns and issue approved refunds to the original payment method within 7 business days of receipt. Your bank may take additional time to post the credit. For a change-of-mind return, any original paid shipping charge is not refunded; no outbound shipping charge is deducted when shipping was free. If we supplied a defective or incorrect item, we refund the affected item and applicable original shipping charges, or arrange a replacement if you prefer. Exchanges depend on availability; otherwise request a return and place a new order.

Faults and cancellations

Contact us promptly if a product is faulty. The unused-condition requirement for change-of-mind returns does not restrict valid defect claims or rights under applicable law. Contact us as soon as possible to cancel an order; if it has already shipped, follow the return process.

Returns warehouse: Selery Fulfillment
1809 W Frankford Rd, Suite 160, Carrollton, TX 75007, United States.

Please contact us for return instructions before sending a parcel. This is a logistics address, not a retail store or customer service office. Do not send returns to our Albuquerque company address.

Maison Nordelia — operated by SIMBA SUPPLY LLC
8206 Louisiana Blvd NE, Ste A #9479, Albuquerque, NM 87113, United States

Email: contact@maisonnordelia.com
Phone: +1 (581) 703-8673
Support hours: Monday–Friday, 9 AM–5 PM MST (UTC−7), excluding public holidays.