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Last updated: October 27, 2026.
Maison Nordelia — operated by SIMBA SUPPLY LLC
8206 Louisiana Blvd NE, Ste A #9479, Albuquerque, NM 87113, United States
Email: contact@maisonnordelia.com
Phone: +1 (581) 703-8673
Support hours: Monday–Friday, 9 AM–5 PM MST (UTC−7), excluding public holidays.
These terms govern purchases made at maisonnordelia.com. Placing an order means accepting these terms and the Shipping, Returns and Privacy Policies linked on this website. Mandatory consumer rights remain unaffected.
Review the product page for the included items, dimensions, size, materials and use limitations. Images illustrate the product; screen settings may affect color appearance. We do not claim safety certifications, battery performance or waterproof ratings unless specifically stated and supported. Products are subject to actual availability. If an ordered item cannot be supplied, we will contact you and refund the unfulfilled order.
All prices are in US dollars. Applicable sales tax and any shipping charge are shown at checkout before payment. Payment is required when ordering using one of the methods offered at checkout. We do not store full payment card details. If a material pricing or product error is discovered after ordering, we will contact you; you may accept a corrected offer or cancel for a full refund. We will not charge a higher amount without your consent.
You must provide accurate contact, billing and delivery information and be legally able to enter into a purchase contract. An automated receipt acknowledges the order. If we cannot fulfill it or payment cannot be verified, we will notify you and promptly refund any amount collected for the cancelled portion. Contact support quickly for address changes or cancellation requests.
Estimated delivery is 2–5 business days depending on the destination state, from order confirmation. Business days are Monday–Friday, excluding public holidays. Any different estimate or destination restriction will be shown before payment. We do not currently offer international shipping.
Standard shipping is free for orders of $30 USD or more, based on the merchandise subtotal before tax. For orders below $30, the shipping charge is displayed at checkout before you pay. Applicable sales tax is calculated at checkout.
Orders are processed on business days. Processing is included in the estimated delivery window. When your order ships, we send tracking information to the email address used at checkout. Check your shipping address before placing your order; contact us promptly if it needs correcting.
If we cannot meet the stated shipping commitment, we will notify you with an updated estimate and offer cancellation with a full refund for unshipped items. We will obtain consent to delays where required. For a missing, damaged or incorrectly delivered parcel, contact us with your order number so we can investigate and arrange an appropriate replacement or refund. Carrier delays do not remove your statutory rights.
Contact us within 30 calendar days after delivery to request a return. For a change of mind, items must be unused, clean and in their original condition, with all batteries, chargers, accessories and packaging. Trying an item on indoors to check fit is allowed. Keep your order confirmation or other proof of purchase.
For a change of mind or an unsuitable size, you pay the actual return postage charged by your chosen carrier. There is no fixed return fee and no restocking fee. For a defective item, transit damage or an incorrect item sent by us, Maison Nordelia covers reasonable return shipping or provides a prepaid return label. We do not charge a return fee for our error.
We inspect returns and issue approved refunds to the original payment method within 7 business days of receipt. Your bank may take additional time to post the credit. For a change-of-mind return, any original paid shipping charge is not refunded; no outbound shipping charge is deducted when shipping was free. If we supplied a defective or incorrect item, we refund the affected item and applicable original shipping charges, or arrange a replacement if you prefer. Exchanges depend on availability; otherwise request a return and place a new order.
Contact us promptly if a product is faulty. The unused-condition requirement for change-of-mind returns does not restrict valid defect claims or rights under applicable law. Contact us as soon as possible to cancel an order; if it has already shipped, follow the return process.
Returns warehouse: Selery Fulfillment
1809 W Frankford Rd, Suite 160, Carrollton, TX 75007, United States.
Please contact us for return instructions before sending a parcel. This is a logistics address, not a retail store or customer service office. Do not send returns to our Albuquerque company address.
Follow the supplied product and charging instructions. Stop using a product if it appears damaged or operates abnormally and contact support. No additional manufacturer or extended warranty is promised unless expressly stated on the product page. Any rights and remedies available under applicable law remain in force.
We remain responsible for our obligations under applicable consumer law. Nothing in these terms excludes liability that cannot lawfully be excluded. Contact support first so that we can try to resolve a concern. These terms are governed by the laws of New Mexico and applicable federal law, without depriving consumers of non-waivable protections in their state. No mandatory arbitration or waiver of statutory remedies is imposed by these terms.
Website content may not be reused unlawfully. Personal information is handled as described in our Privacy Policy. We may update these terms prospectively; the terms applicable when an order is placed govern that order.
